![]() ![]() The folder is shared I've checked with permissions to read and write.Īnother employee with windows 10 pro was able to use it, though it wasn't updated to the latest version.Ĭould I get some insight on this please? I've been trying to fix it for 3 days now, I could provide more information if necessary. I am not the only one facing the issue, other employees couldn't scan to folder either. I've tried using SMB v1 and it didn't work, and I'd prefer to not use it for its vulnerability. I am using Windows 10 pro, updated to the latest version. Check settings.Īn employee was able to use the scan to folder feature and she was using an Apple OS. 'Authentication with the destination has failed. all that has to be configured according to your it departments provided email settings for this printer - the port has to be opened for the scan to email to take place aswell. 'Connection with the destination has failed. you need a dedicated email configured on this printer with an email address, port, server address. When I check the Scanned File Status it just says 'waiting', after a while, it would be updated to 'error' and get a message saying: But whenever I try to scan to folder, nothing shows up. We've configured the address book from their website, and everything is set. ![]() A sender's name should be speci-fied before sending e. We have this Ricoh M4503 printer and scanner at the office that is connected to the network. Time: author: herphano ricoh mp 9001 sender not specified Operating Instructions Troubleshooting The sender's name was not specified.
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